Privacy Policy

Effective Date: Jan 2019

At Longonot Place Serviced Apartments, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a reservation.

Information We Collect

We may collect:

  • Full name
  • Email address
  • Telephone number
  • Reservation details
  • Billing information (processed securely through our booking partners)
  • Website usage information through cookies and analytics

How We Use Your Information

Your information helps us to:

  • Process accommodation reservations
  • Respond to enquiries
  • Provide customer support
  • Improve our website and guest experience
  • Send booking confirmations and important updates
  • Share promotional offers where consent has been provided

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, or misuse.

Third-Party Services

Our website may use trusted third-party providers including:

  • Google Analytics
  • Google Business Profile
  • Online booking platform
  • Payment processing providers

These providers have their own privacy policies.

Cookies

Our website uses cookies to improve functionality, analyze website traffic, and enhance user experience. You may disable cookies through your browser settings.

Contact

If you have questions regarding this Privacy Policy, contact us at:

Email: reservations@longonotplace.co.ke

Terms & Conditions

By using the Longonot Place website or making a reservation, you agree to these Terms & Conditions.

Reservations

Reservations are subject to availability and confirmation.

Rates

Room rates are subject to change without prior notice unless confirmed in writing.

Check-in & Check-out

  • Check-in: As confirmed during booking
  • Check-out: As confirmed during booking

Early check-in and late check-out are subject to availability.

Guest Responsibilities

Guests are responsible for:

  • Providing accurate booking information
  • Respecting other guests
  • Maintaining apartment facilities
  • Complying with property regulations

Liability

Longonot Place is not responsible for loss or damage to personal belongings unless caused by proven negligence.

Cancellation Policy

Cancellation terms depend on the selected booking rate and reservation conditions.

Some bookings may be:

  • Fully refundable
  • Partially refundable
  • Non-refundable

Guests should review their reservation confirmation for applicable cancellation terms.

Booking Policy

Reservations made through our website are processed via our secure online booking system.

Booking confirmation is issued once payment or guarantee requirements have been met.

Special requests are accommodated whenever possible but cannot be guaranteed.

Children Policy

Children are welcome at Longonot Place.

Accommodation arrangements may vary depending on apartment type and occupancy limits.

Additional charges may apply for extra guests where applicable.

Payment Policy

We accept approved payment methods available during the booking process.

Additional charges incurred during your stay must be settled before departure.

Website Disclaimer

The information provided on this website is for general information purposes only.

While we strive to keep all content accurate and up to date, Longonot Place makes no guarantees regarding completeness, accuracy, or availability of information.

Room images may vary slightly from actual accommodation.

Copyright Notice

© 2019–2026 Longonot Place Serviced Apartments. All rights reserved.

All website content including text, photographs, graphics, logos, and design elements may not be reproduced without prior written permission.