Dear Valued Guest,
We are delighted to welcome you and thank you for choosing Longonot Serviced Apartments for your stay.
Our commitment to service and guest satisfaction is our main concern.
We have tried to anticipate your needs, however, if there is anything that we have overlooked, have any additional questions or request please contact one of our team members.
We wish you a pleasant stay with us and enjoy your time in Nairobi and invite you to include us in your future plans when you visit the area again.
Arrive as a guest, depart as friend and return as family.
Sincerely,
Account Statement
Payment can be made by cash, credit card or bank transfer upon or prior to arrival. Company chargebacks or cheque payments will only be accepted by prior arrangement. Major credit cards are accepted including Visa, Mastercard.
Airport
Jomo Kenyatta International Airport (JKIA) is about 25km away from the hotel and it takes 40-50 minutes by car. If you would like us to arrange for an airport transfer, the reception team is more than happy to help you in this matter.
Apartment access
Upon check in, we provide you with an electronic key card for the apartment door. Additional key cards may be provided upon request. Upon check out kindly surrender the key card at the reception.
Please note that there is a surcharge penalty of kshs. 1000/- per card for any lost.
Abandoned Items
The manager will remove any goods left in the common areas or vehicles parked without consent or abandoned on the common property. Such removal will be at the risk and expense of the owner of the vehicle.
Board Room, Meeting Rooms and Catering Service
We have meeting rooms that can sit up to 15 people available for your use subject to availability. Additional amenities such as food and beverage service, writing pads, pens, bottled water, flipping charts and projectors can be availed at a fee. Kindly make a reservation for use of the room at the reception.
Should you require private catering in the apartment or any area designated for private use by residents (poolside, rooftop terraces or grounds) please contact the reception to make a reservation.
All charges must be settled promptly or may be signed to the apartment bill for settlement at the end of the month or upon check out.
Balconies
Resident guests may not at any time, use the balconies or any other exterior premises to hang clothes or other items.
Please ensure you close the balcony door when you leave the apartment.
Baby cots
Baby cots are available on complimentary basis upon request; please contact the reception for assistance.
Breakfast
We are a bed only facility, with the provision of a fully fitted kitchenette in all our apartments. Should you require breakfast, kindly contact the reception to organize for this in the restaurant within the complex.
Business Centre
If you would like to send an email, print or make a copy, please contact our reception team to assist you.
Car Parking
There are limited parking spaces for the apartments and for visitors within the complex.
Car Rental
Please contact reception for further information.
Check out time
The check-out time for all apartments 10.00am, seven days a week. Should you require a later check out time, please contact the reception. Late check-out is provided subject to availability. An additional charge will apply for this service. Luggage storage is available for your convenience at any time via guest services.
Concierge Services
Should you require assistance with hotel facilities, local attractions, bookings, transport, restaurant recommendations and reservations or any further information please contact the reception. We do not offer porter services at Longonot Place Serviced Apartments.
Dry cleaning and laundry
All our three bedroom apartments are fitted with a washing machine. Guests can do their own laundry and are provided with drying racks.
We also have a complimentary laundry area where guests can organize with the reception to do their laundry.
Should you require external laundry services, you will find a dry cleaning and laundry sheet detailing these services and applicable prices on the shelf in your bedroom wardrobe, along with the collection bag. Simply complete the sheet specifying your request, sign against it and place clothing items in the bag. Leave in the apartment or at the reception prior 9.00am and alert the reception desk. This will be charged directly to your room account.
“Do not Disturb”
In case you do not wish to be disturbed, please leave the “Do not Disturb” sign on the outside doorknob. If you do not want to receive any telephone calls, please inform the reception .Internal room-to-room calls cannot be prevented!
Fire Safety
The facility is fitted with variety of firefighting equipment in the apartment and public areas. However, for additional safety, please familiarize yourself with the fire alarm locations, exit routes, and the fire safety procedures.
Fitness Center & Swimming Pool
Our fitness room is located on the basement level and open daily for use by the residents with our compliments from 6am to 6pm. After hours, kindly pick up the key for the fitness center at the reception please be sure to return it after use. However, where residents wish to use the facilities for functions or events, prior arrangements must be made with the management at an additional fee.
Housekeeping
Our housekeeping team is at your service at all times. Should you require an extra towel, an extra pillow or amenities please let us know.
Please note that the housekeeping cleaning timings are from 9am to 3pm daily.
In room kitchen
All our apartments gave a fully furnished kitchen. If there is anything missing, please contact either housekeeping or reception. If you need explanation for using the equipment please contact reception.
Internet
High speed internet connection is available in every apartment. If you experience any problems with your connection please contact reception!
Iron/Ironing board
This is available in every room.
IT Support
If you are having difficulties with your computer, internet connection, etc. Please contact the reception.
Linen Change
We change the linen every alternate day. Bed sheets washed daily in thousands of hotels in this world use gallons of water and tons of detergents. Help conserve the environment.
Lost and Found
All found items are stored in our housekeeping departments for 3 months. Please contact our reception team if you are missing something.
Linens and Toiletries
Each room is supplied with sufficient towels and bed linen for the maximum number of allowable guests. For our short term guests, we will provide complimentary toiletries as part of the daily housekeeping.
For our long term guests, we have provided starter toiletries to assist you get settled in.
Meeting Room
There is a meeting room at your disposal. For reservation purposes please contact the reception.
Mail & Message
Any mail or messages addressed to guests will be held at reception for collection at your convenience.
Maintenance and Alterations
The apartments have been completed to a very high specification. All residents are required to maintain their apartments and the exterior in good order and condition. No alterations will be allowed to the interior, exterior and balcony as this will alter the outer appearance of the scheme.
Safety Deposit Box
Instruction sheets for the in-room safes are placed above each safe in the closet. In case if any difficulties please contact reception for assistance. Kindly store all valuables monetary or otherwise in the safes and keep them locked.
Management will not be liable for any lost items.
Security
No visitors (non-residents) will be allowed into the property without security clearance (security team) and guest approval (front office)
All visitors after 6pm will be escorted by the night guard to the in-house guest apartment and handed over to the in-house guest as confirmation of the visit.
Smoking Policy
Smoking is not permitted within Longonot Place Serviced Apartments. The premises have opted for a Non-smoking policy which applies to the public areas and ground floor facilities as well as in bedrooms.
*Please note that there is a surcharge of kshs. 5000/- for smoking in the apartment.
Solar Water Heaters
Each apartment has hot water supplied through a solar water heating system. In order to assist us conserve electricity, please switch on the backup hot water when needed and switch it off when not needed.
Telephones
The in-room telephones are to be used to make internal calls only.
The following are extensions that you may find useful during your stay with us
0 or 100 – Reception
0 or 746 – Housekeeping
500 – Security Main Gate
Television
The television sets in your room are tuned to local channels and select international channels from the DSTV bouquet.
Utilities
We provide complimentary utilities for our short term guests.
Value Added Services
The following services are available at an additional fee:
- Laundry and dry cleaning services (please refer to the laundry price list included in this information folder)
- Taxi services.
Wake up calls
Not to miss your early start in the day, let us wake you up in the morning. Please contact reception to place your wake up call.
Medical Emergency
Please contact the reception immediately if you are feeling unwell.
The Nairobi Hospital Telephone
Physical Address +254(020)2845000
Argwings Kodhek Road +254(020)2846000
P.O. Box 30026-0100 Nairobi, Kenya +254(020)352101
E-mail Mobile Lines
hosp@nairobihospital.org 0722 204114, 0722 204 115
hosp@nbi-hosp.org 0733 639301, 0733 639302
Aga Khan University Hospital Accident and Emergency
Physical Address Adult casualty Main Tel: (020)3662025
3rd Parklands Avenue Paediatrics Casualty Tel: (020)3662031
P.O.Box 30270-00100 Nairobi Fax: 020 374 6309, 374 0729
akhn@akhskenya.org
Gertrude’s Children’s Hospital Mobile/Telephone Lines
Physical Address (020) 720 6000
34 Muthaiga Rd, Nairobi 0722898948
E-mail 0731344044