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Serviced Apartments – Your Questions Answered

What is a serviced apartment?

A serviced apartment is just that; a fully furnished apartment available for both short and long-term stays. Housekeeping services are available, and the apartment is well-equipped with all hotel-like amenities.

Are serviced apartments staffed?

Our serviced apartments have staff on-hand to assist you during your stay. All of our apartments have a 24-hour guest services team, who can be contacted in case of emergency, or if you have a query regarding your accommodation.

Are they secure?

Yes, guests will have private access to their apartment, and many of our apartments have secure entry systems.

What is included in the rate?

The rates on our website are per person per night, and include all utilities and local taxes. Rates also include internet access and car parking, however this varies from property to property. Extras may include additional beds and additional cleaning services.  Serviced apartments are typically more cost effective than hotels.

What facilities are available in the apartment?

All of our apartments are fully furnished and have a kitchen/kitchenette, and a private bathroom. Facilities vary between apartments, and details can be found on each apartment listing.

Are the photos on the website of the actual apartment I will stay in?

The photos on our website are provided by our trusted apartment operators, and are a representation of the apartment you will stay in.

What’s the difference between a studio and a one-bedroom apartment?

A studio apartment has combined living and sleeping space. Unlike a hotel room, it features a kitchen or kitchenette and separate bathroom. A one-bedroom apartment has a separate bedroom, and a kitchen, bathroom, and living room.

Is there a minimum or maximum period for a booking?

Most of our apartments do not have a minimum or maximum period for a booking. If you send a booking enquiry with the dates you require accommodation, one of our specialists will advise you with the best options available.

If I want to book a serviced apartment for several months, will I have to pay for the whole stay when my reservation is confirmed?

For extended stays and bookings for several months’ accommodation, we can arrange monthly invoices. For corporate clients, we tailor invoices to suit your organization’s requirements and procedures.

Do I have to pay a deposit?

The terms and conditions vary between apartments, but some form of security deposit, or credit/debit card details, are required prior to or on check-in. If you have a query regarding a security deposit, do not hesitate to get in touch with us. Details of the payment procedure, security deposit, and cancellation policy for each apartment are included on every booking confirmation.

How is housekeeping and linen change arranged?

Our apartments provide a daily or weekly housekeeping service, which includes fresh linens and towels. We also offer an additional cleaning service, which may be chargeable.

What happens if I have a problem during my stay?

All of our serviced apartments have a 24-hour emergency contact, and a guest services team who can be reached at any time. Additionally, our team of accommodation specialists will be on hand to help for the duration of your stay.

CONCLUSION

Serviced apartments are an ideal hotel alternative. As well as offering more space, privacy, and flexibility than a hotel, they are typically more cost-effective. You can enjoy the freedom of a home away from home, with the added convenience and luxury of serviced accommodation. Contact Us Today!